The past year has highlighted—more than ever before—the importance for businesses to be agile and flexible in their approach to remote work. Interruptions to normal operations can be extremely costly within any industry, and it is vital that companies consider how to maintain business continuity during tumultuous times. In 2020, nearly a third of the
Quality customer service is an unambiguous expectation from consumers in the digital age. As experiences with Artificial Intelligence (AI) become more commonplace and expand into business communication portals, expectations on our human counterparts also increases. While nothing will ever beat the personal touch of an expert agent, 2020 has highlighted the need for companies to
In recent years, a growing number of businesses have moved away from traditional, premises-based contact centres in favour of a cloud-based approach. Research shows that 90% of organisations currently use some form of cloud computing in their operations. In addition, in 2019, some 60% of workloads run via the cloud (compared to 45% in 2018).
In light of the current coronavirus (COVID-19) pandemic, cloud contact centres can provide a seamless transition from an office arrangement to a remotely accessible and safe platform. CX Cloud, powered by Enghouse Interactive, offers cloud contact centre solutions to help businesses of all sizes enhance their customer service outputs and securely manage data. Small and
There’s a lot of information available online when it comes to cloud contact centres. This makes it increasingly difficult to pinpoint information that is relevant to you and your business. So, we’ve compiled a summary of our top seven blog posts to create the ultimate guide to cloud contact centres. These posts will tell you
Cloud contact centres allow you to handle customer interactions, provide customer service and answer customer calls through a web-based platform. CX Cloud, which is powered by Enghouse Interactive, enables businesses to maximise the potential of their contact centre. Of the many benefits a cloud contact centre can offer your business (particularly in comparison to a