Reduce IT overheads by removing on premise servers. Let your trusted partners take care of updates, upgrades and hardware so you can get back to the business of supporting your customers.
Software updates are automatically distributed to all users using the auto-update feature. TouchPoint client automatically detects when a new version is available, and the upgrade is accomplished with a single lick of the mouse.
Tenant self-administration tools empower you to manage and configure your own contact centre with out the costs and headaches of maintaining the infrastructure. Individual customisations and integrations to the TouchPoint client are also possible.
NO MAINTENANCE COSTS
Easily scale operations up or down for operational agility when needed. Utilise the intuitive browser-based interface to get agents and supervisors up to speed and productive fast.
ADD USERS ON THE FLY
Self-administration tools allow supervisors and mangers to add users on the fly, ensuring constant up-time.